Advanced Communication & Human Skills in Healthcare

Professional Global Certification

A global initiative in partnership between ACHS and Patient Experience University (The Beryl Institute)

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About ACHS

Developing human skills is always a major challenge in healthcare. Communication is an essential skill for human connection, building trust between professionals, patients, and families, and fundamental to the quality and safety of care.

ACHS (Advanced Communication and Human Skills in Healthcare) Professional Development and Certification Program was created in response to a real need in the healthcare sector.

This certification is an innovative initiative resulting from a partnership between ACHS and Patient Experience University (The Beryl Institute), a global community of healthcare professionals and Patient Experience leaders committed to transforming the Human Experience in Healthcare.

Inspired by international professional certification models, ACHS structures the development of observable competencies applicable to clinical practice across different contexts in the healthcare ecosystem.

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A GLOBAL INITIATIVE DEVELOPED BY:

ACHS was based on international quality standards and practices for professional development focused on Communication and Human Skills in Healthcare.

Who is it for?

A certification for healthcare leaders and professionals.

Certification is individual. Membership is institutional.

Licensed Institutions
Healthcare and educational institutions certified and licensed by ACHS to offer the Professional Development and Certification Program.

Certified Instructors
Professionals prepared to teach and multiply the methodology.

Certified Professionals
Those who complete the Program and prove knowledge and competence focused on Communication and Human Skills in different healthcare contexts.

Professionals who get certified

Medical Team, all specialties and practice settings.

Multidisciplinary Team, Nursing, Physical Therapy, Speech Therapy, Nutrition, Social Work, Occupational Therapy, Dentistry, Pharmacy, Psychology, and others.

Executives and Leaders in the healthcare ecosystem.

Students, Residents, and Professionals working in Quality, Safety, Patient Experience, Advocacy, and Customer Relations.

Developed Competencies

A program that develops essential competencies for healthy and collaborative relationships, impacting Healthcare Quality, Safety, and Care Experience.

Patient and Family Communication

Structured patient- and family-centered clinical encounters, welcoming, active listening, clinical empathy, trust-building, patient activation, health education, partnership, and shared decision-making.

Interprofessional and Team Communication

Situational awareness, risk management, clear and assertive communication, leadership, decision-making, negotiation, conflict management, collaboration, and teamwork.

Scientific Evidence

Content based on best practices and international research in Communication and Human Skills.

Practical Scenarios

Real-world experiences based on actual situations, featuring structured roleplay and qualified feedback.

International Recognition

Certification aligned with the highest global standards of professional healthcare education.

Immediate Application

Practical tools for daily practice, delivering positive impacts for Professionals, Patients/Families, and Institutions.

Certification Journey

A structured process to develop, assess, and certify.

1

Online Content

Online content including video lessons, microlearning, articles, e-books, and pedagogical support materials.

2

In-Person Workshop

8 hours in-person with immersion in content, experiences, practical scenarios / roleplay + structured feedback.

3

Online Theoretical Assessment

Objective exam to validate the knowledge acquired.

4

ACHS Professional Certification

Certified professional with international recognition, in partnership with Patient Experience University (The Beryl Institute).

Watch the ACHS Journey Video

Benefits

What the ACHS Professional Development and Certification Program generates in practice

What ACHS Professional Development and Certification Program generates in practice.

For the Professional
- Communication and Human Skills competencies
- Preparedness and confidence for challenging situations in Healthcare
- International recognition and qualification
- Competitive career advantage

For Institutions
- Teams prepared and aligned with a culture of Quality, Safety, and Person-Centered Care
- Improved Relationships, Collaboration, and Organizational Climate
- Enhanced Patient and Team Experience
- Strengthened Reputation, Care Quality, and Safety

For Care
- Clearer, more empathetic, and effective communication
- Safer, shared, and humanized decisions
- Relationships based on trust and partnership
- Quality and Safety in Care
- Treatment adherence
- Favorable and person-centered clinical outcomes

ACHS Licensed Centers

Official Certification Centers are partner institutions duly licensed to administer the ACHS Certification to healthcare professionals. These organizations are responsible for ensuring standardization and methodological excellence, providing the necessary infrastructure to conduct the 8 hours of in-person activities, including practical scenario simulations and structured evaluations. By completing training through a licensed center, healthcare institutions ensure official, audited training directly aligned with international criteria.

Some of Our Certification Centers

Want to know how to become a Licensed Certification Center?

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Contact Us

You can contact ACHS directly using the form, or via the following email:

Support:
support@achscertification.com